After you have dropped off your return parcel, you may track your parcel by keying in the tracking number on USPS or UPS,
Australia Post, Royal Mail or DPD, depending on what you have selected initially upon registration.
For US, Australia and UK - If you would like to cancel your return and request for a refund of the shipping fees, simply drop us a message at firstname.lastname@example.org for a refund within 7 days after the label creation to cancel your return. Kindly note that you'll be required to pay for the shipping fee for your return parcel to be sent back to you.
For all other countries once item is collected we cannot cancel the return process.
If you're unable to register your return, don’t worry, we’re here to help!
For US, Australia and UK return requests - feel free to reach out to ReturnHelper at email@example.com.
Alternatively, Please take a screenshot of the error you’re facing and drop us a message at firstname.lastname@example.org
For all other countries please email us at email@example.com
Our Customer Care team will be in touch with you very soon!
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENTHow do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
Innika choo pte ltd
8 Eu Tong Sen St, The Central,
SECTION 3 - DISCLOSUREWe may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFYOur store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICESIn general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITYTo protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIESHere is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENTBy using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at:
Innika choo pte ltd
[Re: Privacy Compliance Officer]
8 Eu Tong Sen St, The Central
We do our very best to reply within 48 hours on week days only. We do not reply on weekends. For all general enquiries please contact us here. For all Press, Media and Collaboration enquiries please contact here.
T: +61 82564 7865
Last updated: January 25, 2021
Thank you for shopping at Innika Choo.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
INTERPRETATIONThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
DEFINITIONSFor the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Innika Choo Pte Ltd, 8 Eu Tong Sen St, #14-94, The Central, Singapore.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Innika Choo, accessible from http://www.innikachoo.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
You are entitled to cancel Your Order within 8 hours of order confirmation; Monday to Friday 9am - 5pm (GMT+8) without giving any reason for doing so. In order to exercise Your right of cancellation, You must inform us by email of your decision by means of a clear statement. We will reimburse You no later than 14 days from the day on which we receive your email wishing to cancel the order, if it is within the approved timeframe and the item has not already been shipped. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement should the item have not been shipped. Once an order has been shipped, we cannot cancel your order.
- In order for the Goods to be eligible for a return, please make sure that:
- The Goods are NOT sale items or reduced priced items
- The Goods have not used a discount or promotion code
- The Goods were purchased in the last 14 days
- The Goods still have ALL original tags
- The Goods were not worn, used, tampered with or damaged
- The supply of Goods made to Your specifications or clearly personalized.
- We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
- Only regular priced Goods may be refunded. Unfortunately, Goods that have a final price that is discounted in any way cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. If you qualify for a return, we will send you the address for your return based on information you provide.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.